Customer Support

At scrunchie.bar, operated by House Of Ka, we are committed to providing excellent customer service to ensure a smooth and enjoyable shopping experience. Our Customer Support team is here to assist you with any questions, concerns, or issues you may have before, during, and after your purchase.

How to Contact Us

If you need assistance, you can reach out to our Customer Support team in the following ways:

• Email: Send us an email at hello@scrunchie.bar, and our team will respond within 24 hours.
• Phone: Call us directly at +918961616777 during our business hours for immediate assistance.

Business Hours

Our Customer Support team is available during the following hours:

• Monday to Friday: 9:00 AM – 6:00 PM IST
• Saturday: 10:00 AM – 4:00 PM IST
• Sunday: Closed

Areas of Support

We offer assistance with the following:

1. Order Inquiries: Get updates on the status of your order, estimated delivery times, and tracking information.
2. Product Information: For any questions about our products, materials, and care instructions, our team is here to help.
3. Payment and Billing: Assistance with payment methods, billing queries, and troubleshooting any payment issues.
4. Returns and Refunds: For issues regarding returns, refunds, or replacements, refer to our Refund and Returns Policy or contact us directly.
5. Account Assistance: Help with account-related inquiries, including order history and updates to personal information.

Common Questions

For quick answers to common questions, you can also refer to our FAQ page.

Response Times

We strive to respond to all inquiries as quickly as possible. During peak periods, responses may take up to 24 hours. We appreciate your patience and assure you that your inquiry will be addressed promptly.

Escalation Process

If you feel that your issue has not been resolved to your satisfaction, you may escalate the matter by emailing hello@scrunchie.bar with “Attention: Escalation” in the subject line. Our management team will review your case and get back to you with a resolution.

Company Information

scrunchie.bar

Legal Company: HOUSE OF KA
GST: 19DUEPS7033A2ZM
Address:
Ground Floor, Flat No 1,
23 B/1 Ekdalia Place Road, Ballygunge Gardens,
Kolkata, West Bengal , India, 700019

Email: hello@scrunchie.bar
Phone: +918961616777

Feedback

We value your feedback. If you have suggestions on how we can improve our products or services, please let us know by emailing hello@scrunchie.bar.