Introduction
At scrunchie.bar, operated by House Of Ka, we are committed to ensuring your satisfaction with our products. This Refund and Returns Policy outlines the circumstances under which we will provide refunds or replacements for items purchased from our website. By making a purchase from scrunchie.bar, you agree to the terms set forth in this policy.
Damaged, Defective, or Wrong Items
We take great care in packaging and shipping our products to ensure they arrive in perfect condition. However, if you receive an item that is damaged, defective, or incorrect, we are here to help.
Reporting an Issue
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- Time Frame: You must report any issues related to damaged, defective, or incorrect items within one (1) day of receiving the item.
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- How to Report: Please contact us immediately at hello@scrunchie.bar or call us at +918961616777. Provide your order number, a detailed description of the issue, and photos of the damaged, defective, or incorrect item.
Resolution
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- Refund or Replacement: Upon receiving your report and verifying the issue, we will offer you a refund or a replacement of the item at no additional cost to you.
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- Return of Item: Depending on the nature of the issue, we may request that you return the damaged, defective, or incorrect item to us. We will provide instructions and cover the cost of return shipping if required.
Conditions for Refunds and Replacements
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- Eligibility: Only items reported within one (1) day of receipt are eligible for a refund or replacement due to damage, defects, or incorrect delivery.
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- Exclusions: We do not provide refunds or exchanges for items for any reason other than those listed above. This includes, but is not limited to, changes of mind, wrong size, or personal preferences.
Our Discretion
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- Final Decision: House Of Ka reserves the right to make the final decision on whether an item qualifies for a refund or replacement based on the information provided and the condition of the item.
Contact Information
If you need to report an issue or have any questions about our Refund and Returns Policy, please contact us:
House Of AV
23 B/1 Ekdalia Place, Kolkata 700019 India
Email: hello@scrunchie.bar
Phone: +918961616777
Changes to This Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our terms.
