Refund and Returns Policy

Introduction

At scrunchie.bar, operated by House Of Ka, we are committed to ensuring your satisfaction with our products. This Refund and Returns Policy outlines the circumstances under which we will provide refunds, returns, and exchanges for items purchased from our website. By making a purchase from scrunchie.bar, you agree to the terms set forth in this policy.

Damaged, Defective, or Wrong Items

We take great care in packaging and shipping our products to ensure they arrive in perfect condition. However, if you receive an item that is damaged, defective, or incorrect, we are here to help.

Return and Exchange Policy

• Accepted Conditions: Returns and exchanges are accepted for both defective and non-defective products.
• Product Condition: Only new items are eligible for return and exchange.
• Return Window: You must initiate a return or exchange within seven (7) days of receiving the item.

Reporting an Issue

• Time Frame: Report any issues related to damaged, defective, or incorrect items within one (1) day of receiving the item.
• How to Report: Contact us immediately at hello@scrunchie.bar or call us at +918961616777. Provide your order number, a detailed description of the issue, and photos of the damaged, defective, or incorrect item.

Return and Exchange Process

• Method: Returns and exchanges should be initiated by mail.
• Return Label: A return label is included in the package, and return shipping is free.
• Restocking Fees: No restocking fees apply for returns or exchanges.

Refund and Replacement

• Resolution: Upon receiving your report and verifying the issue, we will offer a refund or a replacement of the item at no additional cost to you.
• Refund Timeline: Refunds may take 4-6 days to process once initiated, and typically reflect within 7 days in the source account.

Eligibility and Conditions for Refunds and Replacements

• Eligibility: Only items reported within one (1) day of receipt are eligible for a refund or replacement due to damage, defects, or incorrect delivery.
• Exclusions: Refunds and exchanges are not provided for changes of mind, wrong size, or personal preferences.

Our Discretion

• Final Decision: House Of Ka reserves the right to make the final decision on whether an item qualifies for a refund or replacement based on the information provided and the condition of the item.

Contact Information

For any questions regarding our Refund and Returns Policy, please contact us:

scrunchie.bar

Legal Company: HOUSE OF KA
GST: 19DUEPS7033A2ZM
Address:
Ground Floor, Flat No 1,
23 B/1 Ekdalia Place Road, Ballygunge Gardens,
Kolkata, West Bengal 700019

Email: hello@scrunchie.bar
Phone: +918961616777

We use the following shipping partners: India Post, DTDC, Dehlivery.

Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our terms.