Payment Policy

At scrunchie.bar, operated by House Of Ka, we aim to provide a seamless and secure shopping experience for our customers. This Payment Policy outlines the terms and conditions regarding payment methods and processes for purchases made on our website. By making a purchase, you agree to the terms specified in this policy.

Payment Information

During checkout on our website, you can select from the following secure payment methods:

We use the PhonePe payment gateway, which supports:

1. UPI – Use PhonePe, Google Pay (GPay), and other UPI apps.
2. Credit Cards
3. Debit Cards
4. Net Banking

Payment Process

• Payment Confirmation: After selecting PhonePe as your payment method at checkout, you will be redirected to the PhonePe platform to complete your payment securely. Once the transaction is successful, you will receive a confirmation email with your order details.
• Order Processing: Orders are processed and dispatched once the payment is successfully completed and confirmed by PhonePe. Processing typically takes 1-2 business days.

Security

We take the security of your financial information seriously. All transactions through PhonePe are encrypted and processed through secure servers to ensure that your information is protected.

Payment Failures

If your payment fails during checkout:

• Verify your payment details, network connection, and available balance.
• If the issue persists, you may retry the transaction after a few moments or contact your bank for assistance.
• For further help, please reach out to us at hello@scrunchie.bar or call +918961616777.

Refunds and Cancellations

For information regarding refunds and cancellations, please refer to our Refund and Returns Policy. Refunds for eligible returns will be processed back to the original payment method through PhonePe. Refund processing may take 4-6 business days, depending on your bank.

Contact Information

For any questions related to payments, feel free to contact us:

scrunchie.bar

Legal Company: HOUSE OF KA
GST: 19DUEPS7033A2ZM
Address:
Ground Floor, Flat No 1,
23 B/1 Ekdalia Place Road, Ballygunge Gardens,
Kolkata, West Bengal , India, 700019

Email: hello@scrunchie.bar
Phone: +918961616777

Changes to This Policy

We may update this Payment Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our terms.